Frequently Asked Questions

Below are some common questions from parents. Please read through these, and if you still have questions, we’d love to hear from you.

How do I sign up?

You can book onto a session by filling in our [booking form]. Once completed, you will receive payment information.

If you are interested in the next term, you can also join our waiting/mailing list. Please note: lists are refreshed each term, and previous contact details are deleted in line with GDPR.

I’ve filled in the booking form but haven’t heard from you?

It may take 1–2 days to process your booking, as our system is not automated.

Please check your Junk/Spam or Promotions folder, especially if using Gmail or Hotmail.
To speed up communication, you can email us directly: miniforesterslou@gmail.com.

Can I do a trial session?

Yes! You still need to complete the booking form. In the ‘Other Information’ section, indicate it’s a trial session and the date you wish to attend. If your date changes, just let us know.

If I start halfway through a course, do I pay for previous sessions?

No. You only pay for the sessions from the date you join. For example, if you join at session 3 of 5, you pay for session 3 and onward.

What if the weather is bad?

Sessions run in all weathers unless conditions are considered unsafe.

A session will only be cancelled in extreme circumstances, such as:

Strong winds exceeding 46 mph (9+ on the Beaufort Scale)
Electrical storms

Parents will be notified:

The day before, via email and our Tiny Trees & Forest Folk Facebook pages
Morning of the session, if conditions remain dangerous

What is your cancellation and refund policy?

If a session is cancelled due to circumstances outside our control (e.g., weather), a refund is not issued, but we always try to reschedule.
Payments are non-refundable unless your place can be refilled; a 25% administration fee will be retained.
Once the term has started, no refunds are available.

COVID-19 exceptions:

If sessions are cancelled due to government restrictions, you may request a refund or credit.
Bookings remain in termly blocks, and we will try to reschedule where possible.

Do I need to move my child from Tiny Trees to Forest Folk at age 3?

No. There is no pressure to move children immediately after their third birthday. Base your decision on your child’s personality and readiness, e.g., listening skills and ability to follow instructions.

Can I bring my older child along to a session?

Usually yes, but:

Check with the Forest School leader first to ensure group size is safe
Sibling rate applies for any additional children (£7 per child)